Privacy Policy

1. Introduction

At Souls Speak, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, and other contact information you provide when booking sessions or contacting us
• Payment Information: Credit card details and billing information processed through secure third-party payment processors
• Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited
• Communications: Messages, feedback, and other communications you send to us

3. How We Use Your Information

We use the information we collect to:

• Process and manage your session bookings and event registrations
• Send you confirmations, updates, and important information about your appointments
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send you newsletters and promotional materials (with your consent)
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• With payment processors to complete transactions
• When required by law or to protect our rights and safety
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent at any time

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page.